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CMDB

CMDB is a repository with information related to IT infrastructure, applications, systems and organization business, aiming at providing an organized data insight, allowing the user to analyze the data from any perspective.

This resource allows the user to define the relationship type that exists between their assets and business processes. When viewing the structure, it is possible to quickly analyze possible impacts and risks in modifying the equipment or process in question.

As well as allowing the user to understand the existing relationship between the listed objects, the system allows viewing the main information related to the selected item, such as general data, open activities, last performed activities and incidents and problems associated with the asset. The relationship configuration must be performed through the asset record, but the structure can be viewed directly through the data of the objects involved.

To create a CMDB relationship, first, access the "Management Asset definition" menu. Use the search filters to locate the asset that will be related to other assets and/or processes. With the asset selected, click on the button to open the CMDB relationship screen. If the asset already has a structure or is related to another asset, the structure will be displayed on the screen.

Adding assets to the structure

1.In the structure, select the asset/process with which the asset will be associated.

2.In the "Object type" field, select the "Asset" option.

Note: In the structure, the assets can be associated from an asset or a process, but if the structure already has a process, after selecting it, it will only be possible to associate one or more assets.

3.In the "Relationship" field, select the relationship that the asset selected in the structure has with the asset that will be associated.

4.In the "Asset" listing, use the search filter and select the asset that will be added to the structure.

Note: It is possible to select more than one record at a time, but the same relationship will be used for the selected assets.

5.Click on the "Add" button. At this point, the structure will be updated. If an asset that already has a CMDB structure has been selected, the structure of this asset will be imported to the structure of the asset/process selected in step 1.

Adding processes to the structure

1.In the structure, select the asset with which the process will be associated.

2.In the "Object type" field, select the "Process" option.

Note: It is only possible to associate processes from assets, that is, if the structure already has a process, when selecting it, it will only be possible to associate one or more assets.

3.In the "Relationship" field, select the relationship that the asset selected in the structure has with the process that will be associated.

4.In the "Process" listing, use the search filter and select the process that will be added to the structure. Note that it is possible to select more than one record at a time, but the same relationship will be used for the selected processes.

Editing a relationship between objects

1.In the structure, select the arrow that covers the relationship between two objects (asset-asset or asset-process).

2.At this point, the "Relationship" field will display the relationship between the two objects, allowing the user to switch it for another relationship option.

3.After editing the relationship, click on "Save".

Deleting a relationship between objects

1.In the structure, select the arrow that covers the relationship between two objects (asset-asset or asset-process).

2.At this point, the "Relationship" field will display the relationship between the two objects.

3.Click on "Delete". The system will ask if you really wish to delete the relationship and, if the question is confirmed, the related object will be deleted from the CMDB structure.