Location: Configuration E-mail import
Prerequisites:
▪Incident type
Overview:
Email import consists of capturing e-mails with their attachments that have been sent to a particular account and creating incidents from each of them, as well as executing a process activity and filtering the message entry of e-mail. Through this menu, it is possible to create and configure the scheduling that will perform the verification of the desired e-mail accounts and, consequently, their import.
Specific buttons:
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Click on this button to add a new e-mail import scheduling. See further details about this operation in the E-mail import configuration section.
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Click on this button to edit the e-mail import scheduling selected in the list of records.
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Click on this button to delete the e-mail import scheduling selected in the list of records.
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Click on the arrow next to this button to export the list of records displayed on the main screen to an Excel file, configure a new report or associate an existing report, or search for the parameters that can be used in the configuration of new reports.
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Use Search filters to find records more easily through specific information (ID # and/or name).
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