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Request closure

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Location Execution arrowrgray Request closure

 

Prerequisites:

Closure configured in request type

Request executed

Satisfaction level

 

Overview:

Through this menu the request issuer can close a request that has already been answered.

 

Specific buttons:

default

Click on this button to close the request selected in the list of records. See further details on this operation in the Finishing a request section.

view

Click on the arrow located next to this button and select the desired option to view the request data or the data of the object of the request selected in the list of records. In order to successfully perform this operation, it is necessary to have the "View" control allowed in the security of the request.

report_config

Click on the arrow next to this button to configure and issue the desired request reports. This button also allows exporting the list of records displayed on the main screen to an Excel file, configuring a new report or associating an existing report, and it also searches for the parameters that may be used in the configuration of new reports. In order to successfully perform this operation, it is necessary to have the "Print" control allowed in the security of the request.