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Location: Configuration  Incident type
Prerequisites:
▪Process with automation for SE Incident enabled. |
Optional:
▪Team |
Overview:
Create through this menu all the types that will classify the incident records that will be created in the system. To make it easier to organize them, these types will be displayed in a hierarchical structure, which is totally parameterizable according to the user's needs.
Specific buttons:
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Click on this button to add a new incident type. See further details about this operation in the Configuring an incident type section.
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Click on this button to edit the incident type selected in the list of records.
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Click on this button to delete the incident type selected in the list of records.
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Click on the arrow placed on the right side of the button to configure and issue the possible options of available reports for the menu.
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Click on this button to edit the status (enabled or disabled) of the record selected on main screen.
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