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SE Knowledge Base has the "Article" and "Knowledge base" widgets, which allow viewing, through a Portal, the articles of one or more knowledge bases recorded in the system, respecting the security configurations of each knowledge base. These widgets have also been made available in the Customer center, allowing external users to access articles in one or more knowledge bases configured as public.
For more information on how to follow, create, edit, share, or copy a portal, refer to the "User guide  Tools Portals" section.
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The logged user will view the knowledge bases and articles according to the language in which the system is being accessed. If the language of the user is enabled in the knowledge base and the articles are recorded in this language, these articles will be displayed in the language of the user; otherwise, the system will use the base language to display the articles.
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This widget allows an important article, with mandatory reading for a certain knowledge base, for example, to be displayed as a highlight in a portal, for users to access its content without the need to search for the article. After saving the changes and closing the portal editing, the article will be displayed in a separate card:
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After saving the changes and closing the portal editing, the knowledge base widget will display all created knowledge bases or just the knowledge base defined in portal editing:
A
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This field is displayed if the "Quick search" option is enabled in the widget configurations.
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B
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This field is displayed if the "Knowledge base filter" or "Category filter" options are enabled in the widget configurations.
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C
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This list is displayed if the "Most viewed" option is enabled in the widget configurations.
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D
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This list is displayed if the "Knowledge base list" or "Category list" options are enabled in the widget configurations.
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 By clicking on a knowledge base on the list, the screen will be redirected to list the articles of the selected knowledge base.
 By clicking on an article, the screen will be updated with its content according to the language in which the system is being accessed. If the article is obsolete, this information will be displayed highlighted in red, below the title.
 If the article has associations related to a problem, incident, workflow, project, project task, kanban task, or forum, they will be displayed at the end, in the "Associations" section, and it should be possible to view the content of the record to which the article is associated. |
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