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Causes

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Location: View Cause

 

Prerequisites:

Cause

 

Overview:

Through this menu, it is possible to follow the causes associated with the problems recorded in the system. The cause is the reason why the defect occurred. In SE Problem, the causes are associated in the Cause analysis section, during the execution of a problem activity.

 

Specific buttons:

Click on this button to view the data screen of the problem selected from the list of records.

Click on this button to use the OLAP Analysis resource obtained in the search.

Click on the arrow next to this button to export the list of records displayed on the main screen to an Excel file, configure a new report or associate an existing report, or search the parameters that may be used in the configuration of new reports.

 

Use the filters described below to locate the desired records through specific information. To use them, go to the Search filters panel and click on the button to add advanced filters.

 

For more details on the Search panel and other view operations, refer to the "User guide Views" section.

 

General
Cause

 

After filling out the required filters, click on the SEARCH button in the Search filters panel to search or press the ENTER key on your keyboard.