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Overview

The component aims at managing the knowledge bases and their respective articles, aiming at disclosing information and grouping it in specific themes. Such information can be used to solve a situation that has arisen, which avoids unnecessary requests regarding the same situation. Thus, the system allows creating one or more knowledge bases. Each knowledge base can have its access restricted to a certain group of users. For example: An IT knowledge base that groups articles related to the IT field.

▪For a better understanding about the features of the SE Knowledge Base component, access our Training Store and get the full online training.

▪If you are subscribed to the Infinity plan, which offers full access to courses, access the training of this component through the Infinity learning option in the Help center.

▪Refer to the Quick guide to learn about the basic operations of SE Knowledge Base in a quick and easy way!