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Location: Configuration  Problem type
Prerequisites:
▪Process with automation for SE Problem enabled. |
Optional:
▪Team |
Overview:
Create through this menu all the types that will classify the problem records created in the system. To make it easier to organize them, these types will be displayed in a hierarchical structure, which is totally parameterizable according to the user's needs.
Specific buttons:
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Click on this button to add a new problem type. See further details about this operation in the Configuring a problem type section.
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Click on this button to edit the selected problem type.
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Click on this button to delete the selected problem type.
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Click on the arrow next to this button to export the list of records displayed on the main screen to an Excel file, configure a new report or associate an existing report, or search the parameters that may be used in the configuration of new reports.
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Click on this button to edit the status (enabled or disabled) of the record selected on main screen.
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