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Location: Configuration  Satisfaction level
Prerequisites:
▪None.
Overview:
From this menu, create all possible satisfaction levels that may be associated with the requests that are being closed. Thus, in the request closure step, the requester can enter their level of satisfaction for the service provided.
Specific Button:
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Click on this button to create a satisfaction level. See more details on this operation in the Configuring a satisfaction level section.
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Click on this button to edit the satisfaction level selected in the list of records.
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Click on this button to delete the satisfaction level selected in the list of records.
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Click on the arrow next to this button to export the list of records displayed on the main screen to an Excel file, configure a new report or associate an existing report, or search for the parameters that may be used in the configuration of new reports.
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Click on this button to enable or disable the record selected on the main screen. To view the disabled records, use the "Status" field of the General filter, in the search filters panel. The system will request the countersign after clicking on this button if the "Request user countersign when performing critical operations in the components" option is checked in the SE Configuration component (CM008).
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Use "Search filters" to easily find the records based on specific information.
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