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Welcome to SoftExpert Incident

This documentation was developed for SE Incident users, aiming at presenting the functionalities and the steps to use the system. Its chapters are made up of system menus and additional information, which will help the users at any point of data input.

Main SE Incident operations

▪Initial configurations

▪Configure SLA - Part I

▪Configure SLA - Part II

▪Report an incident

▪Execute activity