Once done, click on the toolbar button on the data screen. At this point, the system will ask if the answer must be sent to the requester. Click on the desired option:
▪OK: The View content record acknowledgment task will be generated for the requester and the record will be closed. ▪Cancel: The record status will become "Pending". In this case, the answer can also be sent to the requester through the View content record task. |