Task:
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Request closure
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Who is notified:
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Issuer of the request.
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When:
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The request execution is finished.
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Purpose:
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Allow the issuer to be aware that their request has been executed and to terminate it.
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How to execute this task:
1.
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In the list of pending records, select the desired request.
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2.
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After that, click on the  toolbar button.
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3.
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On the screen that will open, enter your level of satisfaction and an opinion on the execution of the request. If there is, answer the closing checklist. See the detailed description of the fields shown on this screen in the Finishing a request section.
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4.
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After filling in all the required fields, save the record. At this point, the request will no longer be displayed in the list of pending records.
▪The closure of the request can also be performed through the Execution  Request closure menu. ▪The system will request the countersign when performing this operation if the "Request user countersign when performing critical operations in the components" option is checked in the SE Configuration component (CM008). |
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