Copy of the attachments of an instance (Workflow, Incident, and Problem) when creating a maintenance

Aiming at increasing the integration between a process instance (Workflow, Problem or Incident) and the maintenance activity, from this version onwards, the system, in addition to copying the values of the attributes that are common between the instance and the activity, the priority data (if they have the same configuration) and the assets associated with the instance, will now also copy the attachments that were added to the instance. With this feature, the user will no longer need to duplicate the attachments from the process instance to the maintenance activity, facilitating the management in cases in which the attachments are evidence to request maintenance services.

Previous versions

View also the improvements made to this component in previous versions: