E-mail import

The selection of the incident type of the e-mail import scheduling is now performed in rule configuration. Thus, the same scheduling may have a rule that uses a different incident type in each rule and consequently different behaviors for each message received in the same mailbox.

From this version onwards, creating new schedulings using the same mailbox will be blocked, aiming to eliminate the concurrence errors when reading e-mails.

Instance localization

From this version onwards, the history, reports and new SoftExpert Analytics analyses of the instances may be viewed according to the language of the logged user, using the localization feature in the model process.

Previous versions

View also the improvements made to this component in previous versions: